This Privacy Policy is found and is freely accessible on our website at www.Ticketpro.co.za (“Website”) and will apply to all communications, interactions transactions with Ticketpro (Pty) Limited (Registration number 2010/003078/07) and its subsidiary or associated companies (“Ticketpro Group”) [hereinafter referred to as “Ticketpro”/ “we”/ “our”/ “us”], notwithstanding the format thereof, whether online, through a Website, in-store, through a Ticketpro mobile application (“App”) or otherwise.

Please read and understand this Privacy Policy carefully and note that this Privacy Policy must be read together with the Terms of Service and any other terms and conditions regulating your relationship with Ticketpro and shall be incorporated as part thereof.

Your use of the Websites, the Apps and/ or the purchase and/ or use of any of our products or services is subject to this Privacy Policy and indicates your consent to the processing of your Personal Information in line with this Privacy Policy. If you do not agree with any term in this Privacy Policy, please do not use the Websites, subscribe to the Apps, or submit any Personal Information to us.

Ticketpro is a private company registered in the Republic of South Africa, which, through its various subsidiaries, divisions and brands*(https://www.ticketpros.co.za/portal/web/index.php) conducts the business (“Business”) of promotion, marketing and sale of various products and services (together herein referred to as “Products”) to consumers on behalf of relevant suppliers (“Suppliers”) and the management and facilitation of customer relationships in respect of such Products via its platforms and websites, being www.ticketpros.co.za , www.ticketprotravel.co.za and www.smarttap.co.za [“Websites”] (“Services”).

The Business is conducted using various methods and channels, including onsite, via premises of third parties    appointed      by      Ticketpro     (“Strategic      Partners”)     (https://www.ticketpros.co.za/portal/web/index.php/outlets/) as outlets (“Distribution Outlet”) and directly to the public via the Websites, Internet, retail partners, SMS, telephone, E-mail, landing pages, social media platforms, social media sites and other means (together referred to as “Distribution Channels”).

This Privacy Policy applies to each Distribution Channel through which Products and Services are sold and/ or provided.

“Ticketpro”/ “we”/ “us” or “our” includes each business unit, division, branch and/or representative office of any business of Ticketpro, and any of Ticketpro’s associates, cessionaries, delegates or successors in title or duly appointed third parties such as its authorised agents, advisors, partners, service providers and contractors.

We are a subsidiary of Blue Label Telecoms Limited, Registration No 2006/022679/06 (“BLT”).

BLT has established a central data processing structure for all entities and affiliates forming part of the BLT Group of companies ("BLT Group") and Personal Information processed by us will form part of the data of the BLT Group as a whole and may be used by the BLT Group for the purposes contained in this Privacy Policy. This Privacy Policy will apply to such processing.

As such, “Ticketpro”/ “we”/ “us” or “our” also includes the companies making up the BLT Group from time to time, including, any holding companies or subsidiaries of BLT Group companies or companies connected to the BLT Group; and any associates, cessionaries, delegates or successors in title or duly appointed third parties such as authorised agents, advisors, partners, service providers and contractors of members of the BLT Group.

This Privacy Policy has been published to help you understand our privacy practices by describing how we collect and use your personal information, why we collect it, with whom we share it, and your choices and rights in relation to your personal information. Except as set in this Privacy Policy, we do not share, or sell, or disclose, any personal information collected.

Our Privacy Policy has been developed to provide a framework for the appropriate level of privacy protection and represents our commitment to compliance with South African data protection legislation and any other applicable worldwide data protection laws, to try and achieve the highest standards in protecting your personal information.

If you have any questions please email us at info@ticketpros.co.za.

This Privacy Policy applies to Personal Information that we collect from you during any of your communications, interactions and transactions with us, including through any Distribution Channels that link or refer to this Privacy Policy or to personal information that we collect and/or receive from third parties as explained below.

By submitting your details to us or visiting or using any of the Distribution Channels you accept the application of this Privacy Notice and updates thereto and expressly consent to the processing of your personal information in the way described herein.

This Privacy Policy will also apply to personal information held on our database of existing customers (“customer database”). Existing customers on our customer database may request to be removed from the customer database or opt-out of our Services at any time by giving written notice as more fully explained below.

We review our privacy policies regularly and we may change or update them from time to time. The most current version of this Privacy Policy displayed under the Privacy Policy tab of the Website will apply to your interactions with us and will be effective from the date of posting.

We encourage you to periodically review this Privacy Policy to keep informed about how we are protecting your personal information. You can find the last date of changes made to this Privacy Policy for your reference at the end of this document. Your continued use of the Services and/or the Distribution Channels evidences your acceptance of this Privacy Policy and any changes and/ or updates thereto.

Where we use third parties to process personal information on our behalf, this Privacy Policy will apply to such third parties in the processing of your personal information.

This Privacy Policy applies to the relevant member of the BLT Group to the extent that it processes your personal information as BLT Group Data.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with personal information.

If you use the Services, purchase Products and/ or access or use the Distribution Channels for any other reason, you agree that we may process your personal information as explained in this Privacy Policy.

When processing, we may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.

Sometimes you may provide us with specific consent to process your personal information in a particular manner and/ or for a particular purpose. Read the specific consents given carefully, they may limit your rights.

if Ticketpro processes personal information for another party like a Service Provider, Strategic Partner or other partner under a contract or a mandate, the relevant Service Provider, Strategic Partner and/ or other party’s privacy policy may apply to the processing.

Personal information is defined in POPIA as information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, and includes any information that identifies or relates specifically to you, including, for example, your name, age and identity number or other national identifier, your contact address, your location, your banking details, e mail and contact numbers. In short, personal information refers to any information that identifies a person or specifically relates to a person.

Some types of personal information are considered special personal information. These include personal information revealing or related to a person’s health, racial or ethnic origin, religious or philosophical beliefs, sex life, political affiliation, or trade union membership; criminal behaviour and proceedings related thereto.

When will we process your Personal Information

We will only process Personal Information for lawful purposes relating to our business in any one or more of the following circumstances:

you are an existing customer on our customer database. This means you have purchased a Product from us or used our Services;

where you communicate, interact and/ or transact with us, our Strategic Partners and/ or Suppliers;

where your personal information is held by another member in the BLT Group and you have agreed to the processing thereof by members of the BLT Group;

if, where required, you have consented thereto;

if you have not requested that we refrain from processing your personal information;

if a person legally authorised by you, the law or a court, has consented thereto;

if it is necessary to conclude or perform under a contract, we have with you;

if the processing is for statistical or research purposes;

if the law requires or permits it; and/or

if it is required to protect or pursue your, our or a third party’s legitimate interest.

When will we process your Special Personal Information

We may process your special personal information in any one or more of the following circumstances:

if the processing is needed to create, use or protect a right or obligation in law;

if the processing is for statistical or research purposes and all legal conditions are met;

if the special Personal Information was made public by you;

if the processing is required to identify you; and/or

if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

What categories of Personal Information we collect

We may collect a variety of types of personal information for purposes stated in this Privacy Policy, including:

identifiers and contact information, such as your identification number, name, address, phone number/s, or email address;

purchase or other commercial information, such as the Products and/ or Services you purchase and/ or use, delivery address, and contact information;

payment information, such as your chosen payment method, acquiring bank, type of card; and

profile and account information, which may include contact, purchase, and preference information as well as information about Products and Services you have purchased and/ or used, interaction with vendors at NFC events captured on an NFC chip purchased by you or offers you have shown an interest in and/ or Product or Services review information;

communications and interactions, which may include email messages, chat sessions, text messages, and phone calls that we and/ or our Strategic Partners and / or Service Providers exchange with you;

demographic information, which may include age or birthdate, gender, postal code, your status as a customer, and other related information about you;

call recordings, including information about your call and what you share when you call us or we call you on the phone;

location or geolocation information of your device that you use, if your device settings allow us to collect location information;

device and browsing information and other Internet activity information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, "automatically collected information"). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use the Distribution Channels or how you interact with us on the Distribution Channels, such as the date and time of your visit or use, the websites you visit before coming and after leaving our Distribution Channels, how you navigate and what you search for using our Distribution Channels, the website pages and items you view using our Website and other Distribution Channels, and the items you purchase or offers you show an interest in; and

inferences about any of the information above that may relate to your preferences, or other matters;

when we collect information that does not personally identify you, including, information that has been anonymised or aggregated, if we link this information with your personal information, we will treat such linked information as personal information.

You can choose not to provide personal information to us when requested. However, if this personal information is necessary to provide you with Services and Products and / or offers for the aforesaid, access to our Distribution Channels, or to perform administrative functions, we may be unable to do these things.

When and where we obtain Personal Information about you

We may collect personal information about you from various different sources, including the following:

From and based on your access to and/ or use of our Services or Distribution Channels.

From your completed applications and/ or registration for Products and/or Services;

From and based on your purchase of an NFC chip and your interactions with vendors at an NFC event and your use of NFC Services.

From and based on your purchase of any Products and/ or use of any Services.

From and based on your engagement or interactions with Suppliers, Strategic Partners and/ or any other third party duly appointed by us.

From and based on your engagement or interaction with a member of the BLT Group, where you have consented to members of the BLT Group processing that information as Group Data.

From and based on how you engage or interact with us on any platform such as on social media, emails, letters, telephone calls, surveys, competitions.

From public domain sources and third parties

Public domain (like CIPC) and from third parties we interact with for the purposes of conducting our Business, providing the Products and/ or Services and or administering and/ or operating the Distribution Channels (like partners, reward partners, list providers, our customer loyalty rewards programmes’ retail and online partners).

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect Personal Information include, but are not limited to the following:

our Affiliates and members of the BLT Group, for any of the purposes identified in this Privacy Policy;

spouses, dependents, partners, employers, joint account holders and other similar sources;

people you have authorised to share personal information;

attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;

payment processing services providers, merchants, banks and other persons that assist with the processing of your payment instructions, like card scheme providers (e.g., VISA or MasterCard);

law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;

regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities;

credit bureau and other similar verification agencies;

trustees, Executors or Curators appointed by a court of law;

our Clients, Strategic Partners, Service Providers, agents and sub-contractors like couriers, technology agents and other persons we use to facilitate the Business operation and/ or offer and provide Products and Services;

Strategic Partners and/ or Service Providers participating in customer loyalty reward programmes;

duly appointed and trusted marketing list and lead providers.

Personal information is automatically collected in relation to your visit and use of the Website and App. Such information includes but is not limited to: your browser type and version, as well as your operating system, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the App and/or the Website.

Ticketpro

THE USE OF THIS TICKET IS SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW.

    Right of admission is reserved at the discretion of The Sharks (Pty) Ltd and its senior management.

    This ticket must be produced at appropriate entry points and/or on demand by any authorised official.

    Entry into the stadium and demarcated areas will not be allowed to persons under the influence of alcohol or narcotics or in possession of any item or substance deemed to be illegal or undesirable by the management including any recording equipment and/or dangerous items, weapons, explosives, incendiary devices or sharp objects, animals, or any other items which the management may refuse at their discretion, including any objects or clothing containing political or commercial identification in breach of condition 7 below, or any other object which may be offensive, disruptive, dangerous or likely to infringe the safety or security of others - a full list of which is displayed at the entry points of the stadium which also may be viewed at/or may be obtained from the offices of The Sharks (Pty) Ltd by calling (031) 308 8400.

    Where admission is refused or the bearer is evicted from the stadium and/or demarcated areas, no refund will be paid.

    Access to the playing field for sports events shall be restricted to authorised players and officials on the day of the match to which this ticket refers (the match).

    The bearer shall not behave in a disruptive or drunken manner, endanger the safety of other persons in the stadium and/or demarcated areas, nor unreasonably obstruct the viewing of other spectators.

    The bearer shall not engage in any form of ambush marketing or unauthorised promotions and shall not breach or infringe the rights of any sponsors, suppliers, broadcasters or other parties commercially associated with the match.

    The use of tickets may not be transferred as prizes in lotteries or competitions, sold, donated or disposed of for commercial gain, unless authorised by The Sharks (Pty) Ltd in writing or through an authorized agent. Any ticket obtained in breach of these conditions shall be void and all rights connected therewith shall be nullified including the bearer's refusal of entry to, or eviction from, the stadium and demarcated areas.

    Management shall, subject to these terms and conditions, use its best endeavours to ensure that the bearer be given full and unencumbered use of the seats to which the ticket refers, but reserves the right to substitute the seat with another at its discretion. Management does not guarantee the quality of the match, nor that the bearer will have an uninterrupted and/or uninhibited view of the match from the seat provided.

    Under no circumstance will any refund be given.

    The Scholar Zone tickets are all unreserved seating.

    This ticket is not valid for entry at club venues.

    This ticket is valid for HOLLYWOODBETS KINGS PARK.

    The Sharks (Pty) Ltd will not accept liability for replacement in the event of this ticket being lost/stolen. However, should the decision be taken to replace lost/stolen tickets a pro rata charge will be levied.

    The Sharks (Pty) Ltd, and its employees and agents shall not be liable for any loss, injury or damage howsoever caused to holder of this ticket.

    The Sharks (Pty) Ltd shall be entitled to make rules or change them, or general applicability governing the conduct of spectators, whilst in or around the stadium and including rules of conduct pertaining to the use of the outer fields within the Kings Park complex.

    No person shall be permitted to film or otherwise record any portion of the match or event unless otherwise expressly permitted to do so in writing by The Sharks (Pty) Ltd prior to any filming/recording. Any filming or recording taken by any person shall be the sole property of The Sharks (Pty) Ltd, or any of its broadcasting partners as the case may be.

    This ticket is issued to the Terms and Conditions of sale or issue. By using this ticket you acknowledge that you have read such terms and conditions and undertake to abide by them. The decision of The Sharks (Pty) Ltd is final.

The Sharks Initial Demo

THE SHARKS (PTY) LIMITED THE PROTECTION OF PERSONAL INFORMATION ACT PRIVACY NOTICE

This Privacy Notice applies to you as a customer, fan or as a guest and explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.

There’s a lot of information here, but we want you to be fully informed about your rights, and how The Sharks uses your data; for example, we will explain how we analyse and combine all the data we hold about you to ensure communications are personalised and relevant.

We hope the following sections will answer any questions you have but if not, please do not hesitate to get in touch with us.

This privacy notice applies to you as a fan or as a guest, namely a person who accesses or registers on our platforms, regardless of the device which you use to access it (e.g., a computer, mobile phone, tablet etc).

Our website and app are designed to allow fans of The Sharks (“Sharks” “we” or “us”) to interact with the club. We use your personal data in various ways to facilitate this.

The Shark’s use of your personal data allows us to provide products, tickets, and services that you have purchased, to communicate with our fans, to provide you with information about us and about our products, services and events and may also include, where we are allowed to do so, contacting you about products and services and events that we think you’ll be interested in.

Our privacy notice describes how The Sharks will make use of your personal information when you visit our website or app, when we communicate with you and when you buy tickets or products from us.

3. What personal information do we collect and why?

Personal information refers to information about you, such as your name and surname, gender, age, date of birth, contact details (phone number and email) and address, physical location, ID number and your image.

To contact you in order for us to manage, administer and provide our products and services to you.

To respond to any correspondence and service-related enquiries you send to us in respect of our products or services.

To provide you with the latest relevant information such as operational updates (including access information, ticketing information and fixture changes) relating to match days and other events.

We will use this information to market products and services to you where you have consented to this.

We will also use this information to market Shark’s products and services to you (including via electronic means) and to inform you about The Sharks news, competitions, events and other information, to the extent you have not opted-out and to the extent such marketing relates to a product and/or service you have previously ordered or purchased or to a product or service you are communicating with us or have expressed an interest in.

We may use this information to collect payment of debts from you, for example where payments for suite leases are due and owing.

To invite you to give us feedback and/or take part in market research or surveys to assist us with improving our fan or customer experiences and our products and services.

4. How we collect your personal information

We collect your personal information in three ways, namely:

passively from your device when you use our platforms; and

passively from companies in The Sharks Group of companies (our “affiliates”) and third-party service providers.

4.1 Active collection of personal information

Some areas of our site may require you to submit certain information in order for you to register for certain services or benefit from specified features, such as when you register on our platforms, request to receive any newsletters or similar subscriptions or tips/pointers, or participate in a particular activity, such as a game, promotional competition or other promotion (collectively referred to as the “value added services”). If you contact us, we may keep a record of that correspondence.

If you want to take advantage of any of our site sharing features, we will ask you to create a publicly visible profile, indicating, for example, your username and e-mail address.

Our site may also collect personal information from you by asking you specific questions and by permitting you to communicate directly with us, for example via e-mail, feedback forms, site comments and forums.

inform you at each information point what information is required and what information is optional; and

indicate the consequences if you don’t give us the relevant information. (You will generally need to provide us with the relevant information in order to take full advantage of our platform features.)

The information we may actively collect from you may include your:

identifying information (e.g., your name, surname, username, unique identifier (if you haven’t chosen a username), gender, date of birth, profile picture and physical location); or

contact details (e.g., e-mail address and phone number)

4.2 Passive collection of personal information from your device

We passively collect some of your personal information from the device which you use to access and navigate through our platform(s), using various technological means.

One of the keyways in which we collect information passively is using server logs to collect and maintain log information.

We also use cookies and anonymous identifiers which enable our computer system to recognise you when you next visit our site, to distinguish you from other site users and to improve our service to you. Please refer to our ‘Cookie Policy’.

4.3 Passive collection of personal information from our affiliates and third-party service providers

We collect some personal information passively from our affiliates and third-party service providers, purely to supplement information which you have already agreed to give us thereby enhancing your fan experience on all of our platforms.

5. How long do we keep your personal information for?

We retain all personal information which we collect from you (except for the information referred to below) unless there is a valid technical, legal or business reason for us to delete, destroy or de identify it (“retained information”).

We will not retain the following information if you ask us not to –

the content of your public communications via our site with site users or third parties for as long as the relevant site feature remains active.

We may keep all retained information for as long as you continue to access our site and for three (3) years thereafter:

Notwithstanding the above, and any other provision of this privacy notice, we may keep some or all your personal information if and for as long as:

we are required by law, a code of conduct or a contract with you to keep it;

we reasonably need it for lawful purposes related to our functions and activities;

we reasonably need it for evidentiary purposes; or

you agree to us keeping it for a specified further period.

6. Disclosure of your Personal Information

We will not disclose, for commercial gain or otherwise, your personal information other than as set out in this privacy notice or with your permission.

We may disclose or share your personal information to or with:

our employees, contractors and agents if and to the extent that they need to know that information in order to process it for us and to provide services for or to us, such as site hosting, development and administration, technical support, financial services such as processing of payments, delivery services, marketing services (only in respect of our site, products and services) and other support services;

in order to enforce or apply our terms of use or any other contract between you and us;

in order to protect our rights, property or safety or that of our customers, employees, contractors, agents and any other third party;

in order to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents or any other third party;

any third party who acquires (or proposes to acquire) ownership or control of our assets, shares or management, or that of our affiliates, and our site, whether by sale, merger, acquisition or otherwise, and to any third party from who we acquire (or propose to acquire) ownership or control of assets, shares or management, whether by purchase, merger, acquisition or otherwise;

governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary to:

comply with the law or with any legal process;

protect and defend the rights, property or safety of us, our affiliates or our customers, employees, contractors and agents or any third party;

detect, prevent or deal with actual or alleged fraud, security or technical issues or the abuse, misuse or unauthorised use of our site and/or contravention of this privacy notice;

protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).

We will get your permission before disclosing your personal information to any third party for any other purpose.

7. What rights do you have as a ‘data subject’

7.1 You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable word format.

7.2 Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions on our platforms, or by contacting us using the details set out below.

We are not responsible for the privacy practices of a third-party site to which there may be a link on our site or to which you may log in from our site (e.g. integrated social networking services).

We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

In certain instances and only where possible, we may give you the option to manage some of your privacy settings on integrated social networking sites from our sites (e.g. to enable you to determine which of your personal information you would like to share via our site).

We may change this privacy policy from time to time.  If we do so, we will post the revised policy on our site and take reasonably practicable steps to ensure that you are aware of the updated privacy policy (including, if we have your email address, e-mailing you notifications of the updated privacy policy).

10. How do I get in touch with you or your Information Officers?

We hope that we can satisfy any queries you may have about the way we process your data. You can get in touch with The Sharks Information Officers, Ziyaad Paruk or Devashnee Chattergoon, if you have any concerns or queries about how we process your data by sending an email to either ziyaad@thesharks.co.za or devashnee@thesharks.co.za. These email addresses are actively monitored, and we endeavor to respond to all requests within 30 business days.

Your privacy is important to us. We strive to ensure that our use of your personal information or personal data is lawful, reasonable, and relevant to our business activities, with the goal of improving our services and your experience as a fan and customer.

Should you wish to request access to information or records owned, held by or otherwise under our control, please see our Promotion of Access to Information Manual (PAIA)

This Privacy Notice gives effect to many of our responsibilities as a responsible party in terms of the applicable legislation in the respective countries where we operate.

If you have a concern about the way we are handling your information, for example if you feel we:

are unlawfully processing your personal information;

are not keeping your personal information secure;

are misusing of your personal information;

are keeping personal information about you for longer than is necessary;

hold inaccurate personal information about you;

have disclosed personal information about you;

have collected personal information for one reason and is using it for something else; or

have accessed your personal information without your authorization.

If you have any queries or questions regarding your personal information or how we process it, please contact our Information Officers who details are set out under paragraph 10 (ten) of our Privacy Notice.

2. While we try to respond as promptly as possible, resolution times will vary depending on the nature of the complaint. Our Information Officers will liaise with our relevant departments to investigate your complaint. You will be notified of the outcome of your complaint as well as any action taken.

If you remain unhappy after the appeals process you may forward your complaint to the Information Regulator:

or the Information Regulator (South Africa):

Imprint

The Sharks Initial Demo

Organizer

Ticket Service Provider